Contact & Support

Public contact form and authenticated support tickets with admin management.

Public contact form

No authentication required.

curl -s -X POST http://localhost:4000/contact/messages \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Alex Buyer",
    "email": "buyer@example.com",
    "subject": "LaunchKit Pro question",
    "message": "How do I deploy to my VPS?"
  }' | jq

Returns generic success — internal IDs are not exposed. MOCK email sent to SUPPORT_EMAIL.

Frontend: /contact

Support tickets (users)

Method	Path
GET	/support/tickets
POST	/support/tickets
GET	/support/tickets/:ticketId
PATCH	/support/tickets/:ticketId
POST	/support/tickets/:ticketId/replies

Create:

curl -s -X POST http://localhost:4000/support/tickets \
  -H "Authorization: Bearer <accessToken>" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Need help with billing",
    "description": "Mock checkout completed but plan did not update.",
    "priority": "NORMAL"
  }' | jq

Frontend: /dashboard/support, /dashboard/support/new

Admin contact messages

Method	Path
GET	/admin/contact-messages
GET	/admin/contact-messages/:messageId
PATCH	/admin/contact-messages/:messageId

Frontend: /admin/contact-messages

Admin support tickets

Method	Path
GET	/admin/support/tickets
GET	/admin/support/tickets/:ticketId
PATCH	/admin/support/tickets/:ticketId

Frontend: /admin/support/tickets

Mock email and notifications

• New contact messages trigger MOCK email to SUPPORT_EMAIL
• Ticket updates may create in-app notifications
• No real SMTP required in development

Future improvements

• CAPTCHA and rate limiting on public contact endpoint
• File attachments on tickets
• SLA automation

Related

• Email & Notifications
• Admin Panel